Security Central
Monitoring service for Control Systems is provided by Security Central in Statesville North Carolina. Security Central is UL listed and FM approved 24 hour central monitoring center.
How to cancel an alarm
Call Security Central at 1-800-286-5699.
A live operator will pull up your account. This can be done by account name, phone number or account number.
Tell the operator to please cancel the dispatch.
The operator will ask for a PASSCODE this is not your disarm code but the secret word that you picked previously.
Note: If you do not give the "exact" word anything close is not accepted. It must match exactly. Bubba and Bubba Gump are not the same passcode. Think about it, if you were in a duress situation and you gave something close to your actual passcode would you want the operator to accept something that was "close enough".
Same rules apply for putting the alarm system offline for testing or maintenance.
Is your call list up to date?
To check or update any account or call list information call Security Central Customer Service Department at 1-800-438-4171 once given the account passcode you can verify or change contact information
You can also provide the central station with useful information like the code to unlock electric gates or furnish temporary details like a vacation contact number.